Service and program evaluations

The Legal Services Society regularly evaluates both ongoing services and pilot projects to ensure they're fulfilling their objectives and meeting client needs.

The PDFs of these reports are listed below by subject area. For older reports, see our Archive.

Aboriginal services

Gladue Report Disbursement Evaluation, June 2013

Building Bridges: Improving Legal Services for Aboriginal Peoples, October 2007

CFCSA services

CFCSA Services Evaluation, July 2015

Collateral Issues & Consensual Dispute Resolution — CFCSA Tariff Survey Report, September 2011

Community Advocate Support Line

Community Advocate Support Line Evaluation, June 2008

Community engagement

Community Engagement Evaluation — Final Report, April 2013

Criminal law services

Evaluation of the Expanded Duty Counsel Project (Kelowna) — Final Report, July 2010

Family law services

Evaluation of Family Legal Services — Final Report, May 2012

Nanaimo Justice Access Centre Implementation Evaluation — Final Report, October 2009

Nanaimo Family Justice Services Centre Implementation Phase Evaluation — Final Report, September 2008

The following two documents are additional information completed by the Legal Services Society and the Ministry of Attorney General, and they are to be considered background commentary to the Nanaimo FJSC Evaluation.

Nanaimo Family Justice Services Centre Background and Context, September 2008

Nanaimo Family Justice Services Centre Implementation Phase Evaluation — Addendum, September 2008

Intake services

Transition from Regional Centres to Local Agents 2010 – 2011 Implementation Evaluation Report, October 2011

Justice Innovation and Transformation Initiatives

Summative evaluations:

Expanded Criminal Duty Counsel Summative Evaluation Report, June 2016

Expanded Family Duty Counsel Summative Evaluation Report, June 2016

Expanded Family LawLINE Summative Evaluation Report, June 2016

Mediation Referral Summative Evaluation Report, June 2016

Parents Legal Centre Summative Evaluation Report, June 2016

Process evaluations:

Expanded Criminal Duty Counsel Process Evaluation Report, November 2015

Expanded Family Duty Counsel Process Evaluation Report, November 2015

Expanded Family LawLINE Process Evaluation Report, November 2015

Mediation Referral Process Evaluation Report, November 2015

Parents Legal Centre Process Evaluation Report, November 2015

Lawyers

Tariff Simplification Final Evaluation Report, October 2015

Tariff Lawyer Satisfaction Survey, June 2013

Tariff Lawyer Satisfaction Survey, May 2010

Tariff Lawyer Satisfaction Survey, October 2007

Overview of LSS Tariff Review and Renewal 2004 – 2007, May 2007

Quality Assurance Initiative Final Report, August 2006

LSS Tariff Review, October 2005:

Legal aid

LSS 2016 Public Opinion Poll, May 2016

LSS Client Satisfaction Survey, July 2015

LSS 2015 Public Opinion Poll, April 2015

LSS 2014 Public Opinion Poll, May 2014

Problems of Everyday Life, May 2013

LSS 2013 Public Opinion Poll, April 2013

LSS 2012 Public Opinion Poll, April 2012

LSS 2011 Public Opinion Poll, April 2011

LSS Client Services Survey, April 2011

LSS 2010 Public Opinion Poll, March 2010

Legal Aid in BC (public opinion poll), March 2009

Legal Problems Faced in Everyday Lives of British Columbians, December 2008

Legal Aid In BC (public opinion poll), March 2008

Public Legal Education and Information

Public Legal Education and Information Resources in BC: Update 2014 (August 2014)

Public Legal Education and Information Formats and Delivery Channels, July 2014

BC Family Resources Review, June 2012

LSS Public Legal Education and Information Resources Accessibility Initiatives Report, June 2012

Community Review of LSS Publications on Violence Against Women in Relationships, March 2009

Evaluation of LSS Videos as Means to Communicate Legal Information, July 2009