Improving access to justice with the Triple Aim

The Legal Services Society (LSS) is pleased to join Attorney General David Eby, QC, Access to Justice BC, and 50 other organizations in endorsing a commitment to improving BC’s justice system.

Justice system organizations ranging from government tribunals to law schools and the courts are today signing the Access to Justice Triple Aim – a common approach to measuring the success of justice reform initiatives.

“The Triple Aim is important because it puts users first when we assess whether changes to the justice system are working,” said Mark Benton, QC, Chief Executive Officer of LSS, BC’s legal aid provider.

The Triple Aim is an agreement to evaluate access to justice projects from three related perspectives: user experience, population access and costs.

“This will ensure that different organizations with different mandates have similar goals when working on projects to improve the justice system for the people of BC,” Benton explained. “Using a common set of metrics will make it easier for different organizations to share knowledge about what works and what doesn’t when we are trying to build a better justice system.”

Benton also said “LSS regularly evaluates its programs and services and with the Triple Aim it will be better able to compare its results with those of other organizations.”


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