Freedom of information

Anyone can request access to information held by the Legal Services Society (LSS). The society will provide you with any information you are entitled to have — you don’t have to indicate why you want the information.

You can access some information simply by asking for it at your local office — for example, reports and policies, or a document from your own active file.

Access to other information requires a formal Freedom of Information request. Information that requires a formal request includes, for example:

  • records that may contain the personal information of someone other than you, or
  • your own records if they span several years and involve more than one LSS office.

To submit a formal request, write us a letter or complete the Request for Access to Records form and send it to the manager of Communications at LSS:

Manager, Communications
Legal Services Society
400 – 510 Burrard Street
Vancouver, BC  V6C 3A8


LSS has adopted the fee schedule contained in the Freedom of Information and Protection of Privacy Act (FOIPPA). People who have received legal representation through LSS in the past 12 months are exempted from the first $50 of the fee.

Fees can't be charged for:

  • providing you with your own personal information,
  • the time LSS spends removing information from records, or
  • for the first three hours of time LSS spends processing requests for general information.

For more information, contact the manager of Communications at 604-601-6000.